Complaining – more press interest

In the midst of piling clothes into big boxes and hunting for missing library books, I had a phone call from the Church Times yesterday afternoon.
They’d been reading the article about my success in getting lads mags put on the top shelf in a local Asda store and were interested to know more about my [...]

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Complaining – in the paper!

The success of my complaint to Asda about their lads’ mags display was written up in our local paper this week. The article was pretty fair, although I’d hardly call a five minute queue at customer services and a five line complaint a ‘battle’, as they headlined it.
As the Express and Star have an online [...]

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Complaining Works!

I had a letter in the post today which cheered me a little. It was an apology from the manager of the Asda store which I’d shopped in for the first time on New Year’s Eve. He wasn’t apologising about the shocking queues in there, but then I’d not actually complained about that.
I had complained [...]

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